Company Description
About Ross University School of Medicine
Ross University School of Medicine (RUSM), an Adtalem Global Education institution, expands access and opportunity to students on the path to becoming skilled physicians who are determined to make an impact in global communities. RUSM has graduated more than 15,000 alumni who practice in the U.S. and Canada. Located in Barbados, RUSM promotes equitable educational access through the Access and Inclusion in Medicine (AIM) Scholars Program to advance equity in healthcare through diversity and inclusion and to directly impact underserved communities by decreasing health disparities in the U.S. RUSM is accredited by the Caribbean Accreditation Authority for Education in Medicine and Other Health Professions.
Visit medical.rossu.edu for more information, and follow on Twitter, Instagram, Facebook, and LinkedIn.
Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. Depending on your location, this role may be hybrid or remote.
- HYBRID – If you reside within 50 miles of Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.
- REMOTE – If you live over 50 miles from Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL, this role is remote. However, occasional office visits may be required based on business needs, with advance communication for such requests.
Job Description
- Performs Medical degree audits, which involves the review of a student’s academic records to ensure that the student has met all requirements for the degree. Communicates with student regarding the status of graduation application and degree audit and counsels them regarding any outstanding requirements or issues. Tracks degree audit status using Salesforce CRM and updates student’s record in Banner when degree is awarded. Receives, processes and mails diplomas to students.
- Order and schedule NBME Comprehensive Basic Science Examinations (CBSE), Subject Clerkship Examinations (SCE) and Comprehensive Clinical Science Examinations (CCSE), including verifying eligibility requirements and notifying students accordingly.
- Track and report student performance/scores on all NBME examinations.
- Work with Prometric testing sites in case of technical issues, closures, and rescheduling.
- Submit NBME invoices for payment processing.
- Advise students of all NBME exam policies and procedures.
- Process grade files and grade changes for both medical sciences and clinical sciences.
- Advise students of all grade policies and procedures.
- Review and verify students for the USMLE Step exams.
- Advise students of all USMLE exam policies and procedures.
- Notify and track student performance and Independent Study Periods (ISP’s).
- Review and verify eligibility requirements for students to complete the Clinical Skills Assessment (CSA) events within policy deadlines.
- Answer phone calls and respond to and resolve Salesforce inquiries.
- Completes other projects and duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of education, experience, knowledge, and skills required to competently perform these job functions.
- Bachelor’s degree required.
- At least 3 years general office and/or customer service experience; Higher education experience preferred.
- Excellent communication and interpersonal skills; strong customer service skills.
- Attention to detail and critical thinking skills.
- Computer skills in MS Word, Excel, Outlook and Internet applications.
- Experience with Banner, ImageNow and Salesforce preferred.
Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.15 and $27.36. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- 15 Days of Paid Vacation Days each Calendar Year
- 12 Paid Holidays + 2 floating holidays
For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
