Director, Enrollment

About Chamberlain University

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 locations and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master of Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.

There is one very significant way Chamberlain is different than other Universities - Chamberlain Care®. Healthcare education is offered in a culture of service excellence and care in four ways: care for self, care for colleagues, care for patients/clients, care for all. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Chamberlain Care® is the guiding principle we provide to each other and to our students to help our students achieve their goals, reach their dreams and impact healthcare at a national level.
If you're ready to live Chamberlain Care®, we invite you to apply today!

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
 

Opportunity at a Glance
The Director, Enrollment is responsible for managing, coaching, and development a team of Enrollment Managers and may oversee a team of Enrollment Advisors. This role is responsible for collaborating with managers and leadership to develop strategies for enrollment success where the emphasis is very much on quality and gaining results using a consultative approach with customers. They will work to ensure that there is clear communication amongst all teams within the department. The Director will inspire respect and confidence from every level of the organization through clear communication, vision, and direction.

Responsibilities

• Manage daily functions of a team consisting of 60-70 enrollment advising professionals in addition to a team of Customer Service Representatives.

• Responsible assisting in the development plans to meet and exceed departmental budgets; assist in accurately forecasting team goals and targets as well as managing the team to forecasted results.

• Provide strategic thinking to the Director and upper management on new initiatives as well as improvements on current processes and policies.

• Assist in coaching, mentoring and development of Managers and representatives.

• Initiate disciplinary action for non-performers as well as rewarding those that perform by executing performance reviews for each manager and approving reviews for enrollment advisors.

• Work with other Directors to develop best practices for enrollment strategies and implementation. Assist with interviewing and selection of new enrollment staff.

• Communicate with the Enrollment Teams on behalf of leadership.

• Represent the team at various enrollment related meetings. Work on assigned committees and teams within the organization.

• Assist in assigned business reviews and provide information for budgeting process.

• Calculate and analyze business operations including the management of the enrollment pipeline in order to accurately predict future enrollments of qualified students.

• Develop a culture of team and individual accountability to ensure high quality consultative relationship building with potential students and financial performance.

• Contribute to performance reviews for each manager and approve reviews for enrollment representatives as well as assisting with hiring, coaching, and training and counsel team members.

• Performs other duties as assigned.

• Complies with all policies and standards.

• Bachelor's Degree.
• 7+ years experience in Enrollment Management, Sales Strategy, or Customer Service Management.
• 10+ years experience in customer-oriented work, including consultative customer service and relationship building.
• Proven successful experience leading and developing consultative customer service teams/talent.
• Prior experience with strategic planning, process improvement, and guiding teams to exceed goals a must.
• Strong leadership, organizational ability and communication skills required.
• Excellent project management skills.
• Ability to work in a fast paced environment.
• Personal computer skills; working knowledge of Microsoft Office (Word, Excel, Power Point) and some Internet applications.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $105,000 and $125,000. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation