Business Systems Analyst- Financial Aid System

About Adtalem Global Education

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

In our U.S. locations, we operate on a hybrid work model with three in-office days and two remote days per week. Starting Q1 2025, we will transition to a four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.

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The Analyst, Business Systems and Analytics plays a critical role in bridging the gap between technology and business processes to ensure the effective administration of financial aid systems within a higher education environment and/or provides business system capability that ensures ISS provides exceptional services to ATGE. Leverages resources and analytical/system development expertise to provide ISS colleagues and stakeholders with data, information and insight presented in a way that enables informed decision making. The Analyst, Business Systems and Analytics builds, maintains, and optimize ISS business systems and/or analytical tools ensuring compliance with federal, state and institutional regulations.

Responsibilities

• Utilizes advanced proficiency and expertise in financial aid system (e.g., College Board PowerFAIDS Sigma - ProSAM and Ellucian Banner or similar platforms) to effectively spearhead the technical analysis, design, construction, and implementation of systems crucial to the success of ISS, ATGE, and various affiliated institutions.
• Conduct thorough analysis of existing business processes and systems to identify areas for improvement.
• Supports ISS and multiple institutions, potentially leveraging independent systems and data sources.
• Facilitates and promotes collaboration with stakeholders to make financial aid system (e.g., College Board PowerFAIDS Sigma - ProSAM and Ellucian Banner or similar platforms), adaptable for efficient and effective stakeholder interactions, decision making and processing functionality.
• Oversee system configurations, upgrades of system enhancements to align with regulatory changes and institutional needs.
• Work closely with development teams to ensure successful delivery of enhancements within established timelines.
• Perform data analysis to identify trends, patterns, and insights that inform business decision-making.
• Ensure data integrity and accuracy through regular compliance audits and validation processes.
• Partner with cross-functional teams, including IT, operations, and end-users, to facilitate effective communication and ensure a holistic understanding of business requirements.
• Act as a liaison between business stakeholders and technical teams to translate business needs into actionable plans.
• Create and maintain comprehensive documentation, including business process flows, functional specifications, and user manuals.
• Provide training and support to end-users on system functionalities and enhancements.
• Creates and ensures that all Bus Systems and Intelligence project / process plans, reports, dashboards, and updates clearly and intuitively convey key information to stakeholders for the purpose of supporting quality business decisions.
• Manages multiple priorities and projects in a fast-paced environment. Monitors, assigns work, follows up and reports progress to ensure work is delivered timely
• Identifies and performs annual and ad hoc modifications into systems, reports and dashboards to maximize effectiveness.
• Supports compliance with Federal, State and Institutional regulations.
• Performs testing of solutions against  design and business requirements to ensure a quality result which delivers upon targets and expectations.
• Develops and documents User Acceptance Testing processes and adheres to 4 Process Change Controls required by Internal Audit.- Develop and maintain accurate documentation to capture and communicate business requirements, process design, and procedures which clearly communicate with key stakeholders (i.e. IT/Product Management, system vendors and all ATGE/institutions), and provides for training and business continuity.
• Understands and plans to ensure that system design changes (internal and external/IT driven) do not negatively impact processing, reporting, and analytics
• Coordinates with IT and other business partners to ensure all data integrations are running smoothly and that any issues are immediately identified, resolved and plans in place to ensure ongoing accuracy/compliance.
• Leads project tasks associated with the implementation or modification of the financial aid system (e.g., College Board PowerFAIDS Sigma - ProSAM and Ellucian Banner or similar platforms).
• Is responsive and reports status of all projects and issue resolution to appropriate stakeholders and ISS Leadership.  Provides proactive updates until through completion/resolution.
• Leads in absence of the manager.
   

• Bachelor’s degree required (Information Technology, Business, Analytics, and/or related field.
• Proven experience (minimum 2 years) as a Business Systems Analyst, preferable in higher education or financial aid systems (e.g., College Board PowerFAIDS Sigma - ProSAM and Ellucian Banner or similar platforms).
• Proven experience (minimum 2 years) working with Federal Student Financial Aid. - Experience working with PowerFAIDS.
• Familiarity with federal and state financial aid regulations and impacted by the financial aid system.
• Technical skills in understanding SQL, Oracle and Unix/Linux commands, reporting tools and data integration concepts preferred
• Expertise in understanding and analyzing business needs, designing solutions based on needs, articulating business impacts, and ensuring federal/state compliance.
• Experience developing solutions through review of existing student financial aid processes including packaging, disbursement, and reconciliation
• Experience with integrations and third-party vendor solutions for reporting / configuration, incorporating business requirements, design, configuration / build, and user acceptance testing.
• Detailed and process oriented with demonstrated capabilities in business process design, modeling and requirements analysis; ability to translate into detailed system requirements and/or analytics/reporting specifications.
• Familiarity with Business Process Management (BPM) methodology (is a plus) and desire experience working with tools/technologies required to facilitate process modeling and documentation.
• Experience in leading project / work teams, collaborating with IT, institutions, and all stakeholders to deliver high quality and timely results
• Experience working in multiple Information Technology environments preferred.
• Displays excellent written and verbal communication skills with colleagues at all levels, and leading group discussion / presentation. 
• Excellent ability to train other colleagues on all aspects of the role.
• May require occasional travel for conferences, vendor meetings, or training
• Excellent collaboration, facilitation, and interpersonal skills.
• Exceptional organization, problem solving, and analytical skills with a focus on process improvement.
• Complexity and Flexibility
• This position demands a high level of precision in analysis, strategic thinking, and the capacity to devise creative solutions to address current business requirements while proactively anticipating future shifts. The ideal candidate should possess adept prioritization skills to navigate conflicting demands, adeptly handle numerous projects and concurrent tasks, and demonstrate adaptability in the face of evolving priorities. A results-oriented mindset is crucial, with a steadfast commitment to meeting compliance requirements and predefined deadlines for established deliverables. The individual must also excel in collaborative efforts, effectively collaborating with both business and technical team members across all organizational levels.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $42661.58 and $75065.24. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation