Business Process Expert

About Chamberlain University

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 locations and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master of Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.

There is one very significant way Chamberlain is different than other Universities - Chamberlain Care®. Healthcare education is offered in a culture of service excellence and care in four ways: care for self, care for colleagues, care for patients/clients, care for all. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Chamberlain Care® is the guiding principle we provide to each other and to our students to help our students achieve their goals, reach their dreams and impact healthcare at a national level.

If you're ready to live Chamberlain Care®, we invite you to apply today!

In our U.S. locations, we operate on a hybrid work model with three in-office days and two remote days per week. Starting Q1 2025, we will transition to a four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.

Opportunity at a Glance
The Business Process Expert position represents key business units in identifying, organizing, and leading the simplification and standardization of business processes. The individual in this role is charged with continually identifying opportunities to standardize processes as a means to drive out cost, improve service, achieve institutional consistency, and reduce work while maintain high levels of quality. The role requires strong partnership with business stakeholders to drive process improvement delivery through exemplary process design/improvement/management skills using proven best practice techniques and project management methodologies.

Responsibilities

• Leads a variety of project teams during various stages of the project to define, analyze, document and publish project data, surveys, business processes, and information exchange requirements. Additionally assesses benefits post-project to report success and/or reassess next steps.

• Leads stakeholder briefings, progress status reporting, definition of measures, and generation of project ideas.

• Builds and maintains relationships across the enterprise and understands at a high level what initiatives are moving forward in other areas of the organization.

• Conducts business systems process analysis and needs assessments in an effort to identify business process improvements.

• Coordinates User Acceptance Testing (UAT) of respective department functions.

• Communicates with project teams after UAT execution to inform them of results, including any issues, problems or risks with the process or application.

• Leads multiple assignments simultaneously, creates and updates documented project plans, monitors, and reports progress to ensure that required work is delivered on time.

• Works closely with all stakeholders to ensure smooth "go live" when new systems or processes are moved into production.

• Ensures that policies are examined for the benefits provided and impediments removed when possible; ensures that the quality of data and conclusions are justified.

• Ensures that project team members work together to define business processes, recommend system configuration, and project manage their development as needed.

• Develops and maintains a solid knowledge of the various enterprise applications and business processes.

• Ensures that a change management process occurs throughout the organization such that the full benefits of innovation are realized, and it embraces principles of continuous improvement.

• Archives project documentation, test results and any relevant information according to business standards and processes.

• Performs other duties as assigned

• Complies with all policies and standards

• Bachelor's Degree Business or another related field. Required
• Data Analysis experience working with complex reports, compile/ pulling reports, and strong data Interpretation skills. Power BI Preferred.
• Experience in organizing, facilitation and leading project teams to effectively achieve desired and timely results
• Experience with IT systems analysis and design. Preferred
• Subject Matter Expert on institutional policies and procedures managed by the respective support department required.
• Outstanding communication and interpersonal skills with strong attention to detail
• 3 years in modeling and designing business processes and analyzing data to support business decisions and hypotheses. Required
• 3 years in change management, project management, process improvement and implementation Required
• Excellent organization skills: ability to manage tasks and projects
• Strong functional ability to facilitate process driven discussions, process map and support policy related change.
• Software skills required (Microsoft Project, Word, Excel, PowerPoint, Access, Visio and Outlook).
• Demonstrated success establishing clear priorities to achieve business outcomes
• Proven ability to collaborate and build effective relationships with institutional partners
• Ability to work independently and make sound decisions with minimal supervision and direction

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $61720.78 and $108334.92. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation