Business Process Analyst- Academic Operations

About Chamberlain University

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 locations and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master of Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.

There is one very significant way Chamberlain is different than other Universities - Chamberlain Care®. Healthcare education is offered in a culture of service excellence and care in four ways: care for self, care for colleagues, care for patients/clients, care for all. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Chamberlain Care® is the guiding principle we provide to each other and to our students to help our students achieve their goals, reach their dreams and impact healthcare at a national level.
If you're ready to live Chamberlain Care®, we invite you to apply today!

In our U.S. locations, we operate on a hybrid work model with three in-office days and two remote days per week. Starting Q1 2025, we will transition to a four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.

The Business Process Analyst will work closely with Project Managers, functional groups, stakeholders and technical staff to ensure the accuracy and timeliness of data and information in support of projects.  The role requires strong partnership with business stakeholders to drive process improvement delivery through exemplary process design/improvement/management skills using proven best practice techniques and methodologies.

Responsibilities

• Works with a variety of project teams during various stages of the project to define, analyze, document and publish project data, surveys, business processes, and information exchange requirements.
• Build relationships across the enterprise, and understand at a high level what initiatives are moving forward in other areas of Adtalem Global Education.
• Conducts business systems process analysis and needs assessments in an effort to identify business process improvements.
• Identifies and works with the appropriate Subject Matter Experts to understand and produce business/project data.
• Coordinates User Acceptance Testing (UAT) of respective department functions.
• Communicates with project teams after UAT execution to inform them of results, including any issues, problems or risks with the process or application.
• Manages multiple assignments according to documented plans, monitors, and reports progress to ensure that required work is delivered on time.
• Works closely with all stakeholders to ensure smooth "go live" when new systems or processes are moved into production including serving as application administrator.
• Develops and maintains a solid knowledge of the federal, state and institutional policies and business processes. Displays willingness to share such knowledge with other stakeholders.
• Archives project documentation, test results and any relevant information according to business standards and processes.
• Work with projects that include a significant strategic delivery to deliver successful results.
• Performs other duties as assigned.
• Complies with all policies and standards.

• Bachelor's Degree in Business or a related field, or equivalent work experience required.
• 1+ years of experience in modeling/designing business processes and/or analyzing data to support business decisions/hypotheses required.
• Business operations experience/background preferred.
• Experience with IT systems analysis/design preferred.
• Intermediate or Advanced Excel and quantitative analysis required.
• Travel less than 10%.
• Experience with Navigate360 preferred.
• Demonstrated success in establishing clear priorities to achieve business outcomes.
• Strong teamwork and interpersonal skills, with the ability to interact with all levels within the organization and manage multiple projects simultaneously.
• Superior written and verbal communication skills.
• Excellent organizational skills; must be able to manage tasks and projects with minimal guidance.
• Ability to work independently and make sound decisions with minimal supervision and direction.
• Proficiency in software skills (Microsoft Project, Word, Excel, PowerPoint, Access, Visio, and Outlook).

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $53,520.90 and $93,918.96. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation