Sr Manager, Clinical Relations

About Chamberlain University

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 locations and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master of Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.

There is one very significant way Chamberlain is different than other Universities - Chamberlain Care®. Healthcare education is offered in a culture of service excellence and care in four ways: care for self, care for colleagues, care for patients/clients, care for all. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Chamberlain Care® is the guiding principle we provide to each other and to our students to help our students achieve their goals, reach their dreams and impact healthcare at a national level.
If you're ready to live Chamberlain Care®, we invite you to apply today!
 

Opportunity at a Glance
Reporting to the VP, Student Services, this position is responsible for managing operations in the student services department related to training and communications.   This position is the primary liaison for campus presidents for hiring and performance management activities for the Student Services Managers.  This position is also responsible for the full implementation of student services on new campuses.    

Responsibilities

• Manage implementation of student services department at all new campuses  This includes developing and managing a training plan for staff, assessing skill mastery, providing oversight during start up, and managing a float pool to assist a new campus in areas of student finance and academic advising, registrar services, career services and student affairs.

• Provide leadership and guidance to campus managers.   Conduct bi-weekly manager calls.   Plan and lead the annual manager summit.  Provide training to new managers.

• Identify and lead large scale process improvement efforts and process changes in the delivery of student services.

• Maintain expertise in regulatory and compliance trends that impact the delivery of student services, and make recommendations for change across all locations.

• Provide guidance to new campus presidents in the management of their student service staff.

• Ensure that all college communications related to student services is accurate and timely.

• Oversee all student services training that is delivered to colleagues to maintain consistency, compliance and to meet the needs of the organization.

• Manage a staff of communication and training specialists.

• Develop continuous improvement plans related to training and systems.

• Completes other duties as assigned.

• This position is a designated Campus Security Authority.

• Performs other duties as assigned

• Complies with all policies and standards

• Master's Degree Preferred
• 5 years in higher education including management responsibilities. Required
• Knowledge of regulations related to higher education including Title IV, academic policies, auditing procedures.
• Ability to influence peers, superiors and indirect reports in a matrix organization.
• Ability to learn quickly and adapt to change.
• Ability to lead change.
• Communication skills, aptitude for working in multiple software systems

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $80,336.75 and $140,851.54. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
  
  You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation