Senior Manager, IT Portfolio Performance, Demand & Capacity Management

At Adtalem Global Education, we seek to empower students and members to achieve their goals, find success and make inspiring contributions to our global community. Adtalem is a leading healthcare educator that partners with organizations to proactively address future workforce needs and empowers career development with access to world-class academic curriculums, certifications and training programs across the medical and healthcare industries.

Adtalem institutions and companies include: American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine, and Walden University. (NYSE: ATGE; member S&P MidCap 400 Index) For more information, please visit adtalem.com.

 

The position will provide thought leadership in the Portfolio Performance, Demand and Capacity Management. The candidate will understand enterprise and IT goals and priorities and devise measurements, KPIs, metrics, and create dashboards and visualizations of meaningful measures of IT portfolio progress.

The candidate will evaluate current state tools and processes around demand, resource and capacity management and will strategize, procure / build and implement processes and tools to provide an IT wide view of Demand, capacity and forecast.

The candidate will form and lead a team of analysts, and work with leaders and teams across IT to continually improve portfolio performance and reporting, as well as demand and capacity management processes and tools.

• Ideate, plan, formulate and manage IT KPIs, metrics, dashboards and visualizations for IT Portfolio progress and IT wide meaningful operational measures aligned to enterprise and IT goals.
• Evaluate current state IT Resource and capacity management tools and processes.
• Ideate, develop/procure, and implement the next generation of IT Resource and capacity management systems and processes enabling an IT wide view of all demand, capacity, forecast and trends.
• Drive continuous improvement in the areas of IT portfolio and operational metrics, measurements. 
• Provide thought leadership and drive IT financial budget planning and forecast / actuals measurement. Provide thought leadership, and drive IT financial budget planning and forecast/actuals measurement
• Drive design and development of multi-year strategy encompassing People, Process, and Technology to enable the IT function to take decisions based in data.
• Monthly and Quarterly reviews of key measures with IT Senior Leaders.
• Mentor and Lead team members and drive a high performing team.
• Completes other duties as assigned.

• Bachelor's Degree in Computer Science, related field Required or equivalent industry experience.
• Ten (10) years of IT Demand, Capacity and Resource Management experience.
• Ten (10) years of IT Project, Program and/or Portfolio Management experience with exposure to both Waterfall and Agile ways of working
• Five (5) IT Management experience including strategic leadership, business relationship management and financial tracking. 
• Ten (10) years experience managing large complex projects.
• Five (5) years experience working in an Agile environment with Agile tools and methods.
• Five (5) years experience managing IT budgets, costs, financials and forecasting..
• Advanced knowledge and understanding of Resource, Demand and Capacity management concepts, methods and systems.
• Advanced knowledge of IT Project, Program and Portfolio management, and measurement of portfolio progress.
• Expert level knowledge of Microsoft Excel, Agile work management systems like Jira/Azure, DevOps/Rally or similar and Project Management systems like Microsoft Project or similar..
• Intermediate level knowledge of data manipulation and visualization technologies similar to SQL, PowerBI/Tableau/Smartsheet/Google Data Studio/Looker. 
• Ability to think critically, prioritize effectively, deliver meaningful results and inspire others. 
• Ability to work under stressful conditions including effective communication, risk management, and risk-based decision-making. 
• Ability to mentor and develop staff. 
• Ability to work effectively in a consultative role with other Senior Technology Managers and IT Executive Leadership. 
• Proven ability to communicate professionally in a corporate environment, work in cross-functional collaborative teams and implement organizational change management.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $77,996.84 and $140,851.54. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/us/en/benefits.
  
  You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.